IT MANAGE SERVICE
We deliver IT Support, not just talk about it. Today’s high-pressure business world need your organisation to improve efficiency, reduce cost and expenditure and yet to be more agile. With the rapid increase of technology in today’s world of global networks, you’ve realised that no single vendor can provide all the services across geograpies. How do you manage multiple vendors accross regions, while still focusing on what you do best? This is why Mosaik has designet its IT Manage service for network and communications to be carrier-independent.
We will actively manage your ICT needs and focus on the ability to integrate best vendors and service providers to deliver a network service that can change with your business requirements. Mosaik can help you inject more agility and flexibility by delivering IT manage services that combine multiple network, cloud services and end-user support. With our managed services model, we manage your IT Support, allowing you to cocentrate on what important to your business. With a focus on quality and compentency, we build long lasting partnership based on trust and quality.
PHONE SUPPORT & HELPDESK
With us as your trustworthy IT service provider, a team of IT experts are only one click away. Our team are able to resolve the majority of IT issue remotely, which means that we don’t have to waste your precious time by arranging for a trip down to your office. Our team consist of an expert members that specialise in different fields, such as servers, network, hardware and software.
We have a various channels to support your IT issues such as:
PHONE SUPPORT
Our phone lines are open during office hours (Mon – Sat, 8.00 am to 6 pm). But we have an escalation list up to our management team if there is an urgent issue that need to resolve immediately after office hours.
HELPDESK TICKET
We have a ticketing system that ensure your problem is tracked and well recorded.
EMAIL
You can always just email us for IT issues or questions which you need a detailed and researched reply to.
UNSCHEDULE ON SITE SERVICE
If needed, we provide on location support when all of the channels are insufficient to resolve your IT problems.
BACKUP
Servers can crash, hard disks can fail and files can get lost. Data loss is a scary thing for the business.
A reliable backup routine is essiantial to ensure your business continuity. We implement backup systems and data security accross individual servers and entire networks. We don’t just backup then forget about it. We proactively test the backup routine on regular basis. We have many approach and solutions to backup and will be very happy to discuss what’s best for your organisation.
We offer a various type of backup, which is:
Real-time backup service: using on-site storage units that enables full recovery of the latest data in the shortest time possible.
Off-site backup service: This service provides full automated and highly secure backups on your remote servers for all critical data. We use the highly secure AES 256-bit encryption standard to esnure that your date remain secure and private
NETWORK
As a complete solution we don’t just look after the desktops and server. We look after the backbone of your infrastructure. We manage your service provider services and contracts including bencmarking, procurement, service management and reporting. We also take care of monitoring and managing the performance of the end-to-end network experience using enhance Network Monitoring System.
CLOUD SOLUTION
A cloud-optimized infrastructure is the foundation for an agile, cost-effective, transformed IT architecture. Cloud computing allow for growth without the burden of additional infrastructure and cost. One of the benefits of cloud computing, it will lets you work from anywhere with internet. we can help you to transform your IT infrastructure to a cloud operating mode
VIDEO CONFERENCE
As a neutral solution provider, we take great care to ensure that the right solution fits your business. We will not sell you an expensive hardware based solution or lower cost software based solution for video conference before fisrt letting your business processes decide what’s right. We have a wide range of choise in
SURVEILLANCE MONITORING SYSTEM
Surveillance monitoring system installations are becoming increasingly common in both homes and businesses around the globe and can vary in their quality and price. Our experts will guide you through the various camera systems that are available and will help you decide which system is best for your business.
DIGITAL SIGNAGE
Whether you need to broadcast message from BOD to employees or grab your customer’s attention and sway their purchasing decisions
when they’re ready to buy, our digital signage solution will let you manage your communications at any level and change content at a moment’s notice. Digital signange has never been easier with us as your solution provider.
We are a customer-centric company, focusing on providing innovative, quality service and mostly solutions that create a difference. We achieve this by hiring and training the best team and equipping them with the latest technologies, tools and enhanced proceses. We deliver a complete ICT solutions for our customer that offer sustainability, scalability, quality and flexibilty.